Terms of Conditions
These Terms of Conditions set out the rules for using the website available at https://csgo-skins.com, hereinafter referred to as the “Service” or the “Site”. The document describes users’ rights and obligations, the rules for providing services, payment matters, complaints, the administrator’s liability, and the conditions for using virtual items offered within the Service.
The administrator of the Service is V&X Limited, REID Number: GICO.120506-87. For matters related to the operation of the Site, users may contact the administrator by email at info@csgo-skins.com or by phone at 242356645. The administrator is the entity responsible for maintaining, managing, and operating the Service.
A user is any person visiting the Site https://csgo-skins.com in order to use available services, obtain information, or take other actions related to the operation of the Service. An item within the meaning of these Terms is a virtual asset available solely within the CSGO-SKINS Service. An item has no physical form and exists only as a digital element. The service consists in making available to the user the items purchased by them. Items are sent via the Steam platform to the Trade URL that the user should provide on the Site in advance.
By using the Service, the user confirms that they have read these Terms, understand their content, and undertake to comply with all of their provisions. The decision to use the Site means acceptance of the rules described in the document. Payment services available in the Service are provided by external providers, including Zen, SimPay, and Skinify. Using their services also means acceptance of the terms and conditions set by those providers. Detailed documents concerning payment services are available on the websites of the respective operators.
The Service is in no way affiliated with Valve Corporation, Counter-Strike: Global Offensive, Steam, or any trademarks belonging to Valve Corporation. All references to these names serve solely to identify services or elements related to the Steam platform. The user acknowledges that purchased items and funds deposited into the Service are non-refundable, unless these Terms provide otherwise.
Only adults who are entitled to use a mobile phone and payment services may use the Service. Minors may not use the Service, even if they have parental or legal guardian consent. A user who wants to withdraw a specific item must first fund their Service wallet with at least USD 2 using available payment methods.
The administrator and the service provider are not liable for the use of payment services by unauthorized persons, minors, or persons who should not use a mobile phone to make payments. They are also not liable for damage and losses arising from improper use of the Service, incorrect assessment of the user’s financial capacity, or failure to review current item prices on Steam, in the Exchanger tool, or when withdrawing a selected item.
The administrator is not liable for interruptions in the provision of services caused by force majeure, technical issues, configuration, updates, equipment replacement, or other circumstances beyond its control. It also bears no liability for user actions arising from misunderstanding the nature of the service, failure to review the current version of the Terms, or using the Service in a manner that violates its provisions. The user bears full liability, including civil and criminal liability, for breaches of the Terms and applicable law.
The Service reserves the right to publish information about significant wins and winners for promotional purposes, without needing separate user consent and without an obligation to pay additional remuneration. From time to time, special events may appear in the Service, such as holiday or Halloween events, as well as additional services. Within such campaigns, special credits, currencies, skins, characters, or other elements intended solely for use within a given event or service may be granted. These credits are separate from funds in the user’s wallet and do not create an additional wallet. The administrator may remove, restrict, or change the possibility of using them without an obligation to pay compensation.
The administrator reserves the right to change a user’s promotional code at any time without prior notice. Users’ access to daily free bonuses, such as the Daily Case, may be restricted if the user does not meet certain activity criteria, abuses Service features, or acts in a manner inconsistent with the Terms. Using multiple accounts to abuse daily bonuses may result in blocking access to the Service. The user has no right to demand compensation for costs incurred in order to fund the account.
Prices of skins and other items available in cases and in the Exchanger tool may change over time. Their value is affected by, among other things, market demand, item rarity, community preferences, and other external factors. The Service does not guarantee price stability or the future value of any item. Prices may be set in real time and may change quickly. The user should independently assess the risks associated with such changes.
The administrator takes care to keep products and items available, but does not guarantee permanent availability of all elements. Some items may be temporarily or permanently unavailable. In the event of recurring availability issues, the user may use the Exchanger tool available at https://csgo-skins.com/exchanger to exchange an unavailable item for another. Availability of specific items may change without prior notice.
All complaints and claims arising from improper provision of services must be submitted to the support department within seven days from the moment the problem occurs. Complaints submitted after that period may not be considered. Submissions may be sent via the contact form available in the bottom-right corner of the Site. The standard complaint review time is seven business days from receipt. In special cases, the Service may extend this period to thirty business days, informing the user of such necessity.
If a complaint is found justified, the user will be refunded an amount corresponding to the value of the placed order. The user may not demand another form of compensation, including material or financial compensation exceeding the value of the order or account funding. The administrator is not liable for damage and losses exceeding the value of an upheld complaint.
After the user logs in through the Steam platform, data such as SteamID, avatar, and Steam nickname are transferred to the Service. Login is secure and does not involve transferring the user’s Steam login or password to the Service. The administrator reserves the right to verify the user’s identity by requesting a copy of an identity document by email.
The administrator has the right to change these Terms without stating a reason. Changes take effect upon publication on the Site. These Terms are effective as of 18.10.2023.
If, after withdrawing an item, the user uses the trade cancellation feature on the Steam platform, the Administrator does not guarantee that the returned item will be added again to the user’s inventory in the Service. A return of an item by Steam does not give the user the right to recover it within the Service. In the event of a fraud report after an item withdrawal, the user may be asked to provide evidence such as screenshots, profile links, or chat history. Each case is reviewed individually, and materials may be shared with providers for verification. After a positive review of the report, the user may receive a one-time replacement item. The administrator may refuse a refund if the evidence is insufficient or the verification result is negative.
When using UAB ZEN.COM services for purchases in the Service, responsibility for payment handling and payment-related support first passes to UAB ZEN.COM. The terms of using ZEN services are governed by separate documents and do not form part of these Terms. Payments may be subject to a privacy policy, refund policy, and additional end-user license agreements. The user is responsible for all fees, taxes, and costs arising from the purchase and delivery of items. For customer service and disputes, you may contact the Service at info@csgo-skins.com.